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MEMORIA DEL DEPARTAMENTO DE ECONOMÍA Y EMPRESA
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Francisco Javier Sesé Oliván - Grupo Generés
From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector | BRQ Business Research Quarterly
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From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector - ScienceDirect
PDF) Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia
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Complaint Management: A Customer Satisfaction Learning Process – topic of research paper in Economics and business. Download scholarly article PDF and read for free on CyberLeninka open science hub.
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